The European Quality in Social Service (EQUASS) is an initiative of the European Platfom for Rehabilitation (EPR)

EQUASS enhances the social sector by engaging social service providers in continuous improvement, learning and development, in order to guarantee service users quality of services throughout Europe.

More about EQUASS

 

Latest news

EQUASS is hiring

EQUASS is looking for an Administrative and Commercial officer

Astangu to stop its activities as EQUASS Local Licence Holder

As part of a restructuration in the scope of agencies depending from the Ministry of Social Affairs in Estonia, the scope of activities for Astangu Vocational Rehabilitation Center (commonly referred to as Astangu) is been reshaped. A few years ago, a Centre for Quality in Social Services had been created as a part of Astangu. The Centre, led by Keiu Talve, has the objective of supporting the promotion, development and co-ordination of quality in social services in Estonia. (read more...)

Latest publications

Annual Report 2016

EQUASS has published its Annual Report for 2016

EQUASS European Conference - 2017

Report and Evaluation of the conference:

 

Conference report963.46 KB

 Conference report2.83 MB

 Criteria Number 

 Description

 Documentation  

 Interviews  

Documentation,

interviews or in

other ways

 1

 The social service provider has documented its:

a. vision

b. mission

c. corporate values

 

X

X

X

 

 

 2

 Staff  are aware of:

a.    the vision

b.    the mission

c.    corporate values of the social service provider

 

 

X

X

X

 

 3

 The social service provider has a documented a

quality policy containing:

a.    long term goals

b.    commitment to continuous improvement

 

 

X

X

 

 

4

Staff are aware of the quality policy of the social

service provider.

 

X

 

Assurance-mark

EQUASS Assurance is a certification programme for quality assurance and quality control in social services.
It enables social service providers to engage in an external independent certification process at a European level by which they assure quality of their services to service users and other stakeholders.

The EQUASS Assurance certification programme is characterised by the 50 criteria based on the voluntary European Quality Framework for social services. The criteria cover essential elements of a Quality Management System (QMS) applicable in social services.
The application is based on an internal audit through a questionnaire approach. An independent and qualified auditor carries out the external audit in a two-day site visit.

The EQUASS Assurance certification programme is customised for the social sector and offers a comprehensive approach based on quality criteria and performance indicators for internal and external audit procedures. After sending the application and the results of the internal audit, a site visit is carried out. During this site visit, an auditor verifies the applicant's evidence by reviewing documentation and interviews with staff, service users and other stakeholders.

The results of the review are reported in an audit report. A social service provider that meets the EQUASS Assurance criteria will be certified for a two-year period.

An international Awarding Committee oversees the certification process.

 

You can learn more about the organisations currently certified with EQUASS Assurance in this section: Assurance certified organisations

 

EQUASS Assurance reference documents are available in English, as well as several other languages.

 

English:

pdfAssurance Principles Criteria and Indicators

pdfAssurance Procedures

pdfRegistration Form

 


Dutch:

pdfPrinciples Criteria and Indicators

pdfAssurance Procedures

 


Estonian:

pdfPrinciples Criteria and Indicators

 


German:

pdfPrinciples Criteria and Indicators

pdfAssurance Procedures

 


Latvian:

pdfPrinciples Criteria and Indicators

 


Lithuanian:

pdfPrinciples Criteria and Indicators

pdfAssurance Procedures

 


Norwegian:

pdfPrinciples criteria and indicators

 


Portuguese:

pdfPrinciples Criteria and Indicators

 


 

Russian:

pdfAssurance Principles Criteria and Indicators

 

EQUASS Certified Organisations

APPC – Associação do Porto de Paralisia Cerebral | Centro de Reabilitação
EQUASS Assurance
APPC Porto is a rehabilitation center for people with cerebral palsy or related neurological conditions
More Details 
Hadsel ASVO AS
EQUASS Assurance
Hadsel ASVO AS assists people with vocational rehabilitation
More Details 
Knarvik Industri Og Miljø AS
EQUASS Assurance
Knarvik Industri og Miljø AS gives work to people who cannot work in ordinary jobs.
More Details 
APPACDM de Portalegre
EQUASS Excellence
APPACDM de Portalegre provides 4 main social responses: Early Intervention in Childhood for 64 clients; Occupational Activity Center (CAO), for 37 clients; Autonomous Residence for 6 clients; Home Care Service for 20 clients.
More Details 
Fundação AFID Diferença
EQUASS Excellence
AFID promotes the autonomy and social support, health, education and training for persons with disabilities and other groups, fight exclusion andd guarantee excellence in service provision.
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Santa Casa da Misericórdia de Santar
EQUASS Assurance
Santa Casa da Misericórdia de Santar is Private Institution of Social Solidarity that was founded in 1636.
More Details 
CERCIGUI
EQUASS Excellence
CERCIGUI - Cooperativa de Educação e Reabilitação de Cidadãos Inadaptados de Guimarães, CRL is a disability service provider founded in 1974 with an average 225 service users.
More Details 
Benediktushof Mariaveen
EQUASS Excellence
Vocational and social rehabilitation and integration of people with disabilities.
More Details 
Vestvågøy ASVO A/S
EQUASS Assurance
Vestvågøy ASVO A/S is a "Growth" company, established in 1993. It aims to provide employment to people who do not automatically go out to seek employment in the mainstream labour market.
More Details 
Frisk Bris Bamble KF
EQUASS Assurance
Frisk Bris Bamble KF aims to engage in vocational rehabilitation program for people with complex problems and malfunctions.
More Details 
APPACDM de Soure
EQUASS Excellence
APPACDM de Soure - Associação Portuguesa de Pais e Amigos do Cidadão Deficiente Mental - was created in 1991 to support persons with disabilities in the Soure area, and currently serves around 98 service users.
More Details 
GREP Grenland AS
EQUASS Assurance
GREP (Kompetanseutvikling Grenland AS) is a provider of vocational rehabilitation in Grenland, with about 200 employees and 500 persons served.
More Details 
Obra Social e Cultural Sílvia Cardoso
EQUASS Assurance
OSC Silvia Cardoso has the following social responses: day care center for babies, Kindergarten, Free Time Activities, Center of Occupational Activities and Department of vocational training
More Details 
Santa Casa da Misericórdia de Vila Nova da Barquinha
EQUASS Assurance
SCM de Vila Nova da Barquinha's activity is based on the practice of the 14 works of the Misericórdia, and their clients are young people and elderly.
More Details 
ISJD - Residência S. João de Ávila
EQUASS Assurance
The residence Saint John of Avila is a physical rehabilitation Center specializing in intensive programmes of rehabilitation.
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Unikom AS
EQUASS Assurance
Unikom's primary objective is to offer education and marketable skills through vocational training.
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Workshop Panagia Eleousa
EQUASS Excellence
PANAGIA ELEOUSA provides training, counseling, psychological support, lifelong education and care to 136 people, with mild or severe intellectual disability and related disabilities aged over fifteen years coming from the Etoloakarnania prefecture.
More Details 
Casa Saúde São João de Deus – Funchal
EQUASS Assurance
“Casa de Saúde S. João de Deus” is a psychiatry and mental health center.
More Details 
OPPEGÅRD KOMMUNES INDUSTRISERVICE AS
EQUASS Assurance
OPPEGÅRD KOMMUNES INDUSTRISERVICE AS (OK-service AS), is an employment enterprise dedicated to “Long term sheltered workshop”, (VTA).
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APPACDM de Viseu
EQUASS Excellence
APPACDM de Viseu's main activity is to serve persons with disabilities and at-risk youth. Its interventions are the education, rehabilitation and the occupational and/or residential social support as well as the personal development, the training and the social-professional integration of its beneficiaries.
More Details 
Vekst Melhus AS
EQUASS Assurance
Vekst Melhus AS is approved for 18 VTA participants, 8 APS ordinary participants and 10 VVV participants like APS.
More Details 
VekstTorget AS
EQUASS Assurance
Provides work-oriented measures to persons who have difficulties getting a job in the open labor market or need assistance.
More Details 
ASVO Revetal AS
EQUASS Assurance
They create permanent places of work for persons who are occupationally handicapped.
More Details 
Associação de Paralisia Cerebral Lisboa - APCL
EQUASS Assurance
Associação de Paralisia Cerebral Lisboa - APCL supports and provides peace of mind to people with cerebral palsy and related neurological conditions and their families. Residential House - LR Center for Occupational Activities - CAO Aquatic Activities Center - CAA Therapeutic Riding Center - CET Vocational Training - FP "
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Kanmer AS
EQUASS Assurance
Kanmer conducts individual training and development, with people at the center, through versatile activities.
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