Criteria Number 

 Description

 Documentation  

 Interviews  

Documentation,

interviews or in

other ways

 1

 The social service provider has documented its:

a. vision

b. mission

c. corporate values

X

X

X

 2

 Staff  are aware of:

a.    the vision

b.    the mission

c.    corporate values of the social service provider

X

X

X

 3

 The social service provider has a documented a

quality policy containing:

a.    long term goals

b.    commitment to continuous improvement

X

X

4

Staff are aware of the quality policy of the social

service provider.

X

Assurance-mark

EQUASS Assurance is a certification programme for quality assurance and quality control in social services.
It enables social service providers to engage in an external independent certification process at a European level by which they assure quality of their services to service users and other stakeholders.

The EQUASS Assurance certification programme is characterised by the 50 criteria based on the voluntary European Quality Framework for social services. The criteria cover essential elements of a Quality Management System (QMS) applicable in social services.
The application is based on an internal audit through a questionnaire approach. An independent and qualified auditor carries out the external audit in a two-day site visit.

The EQUASS Assurance certification programme is customised for the social sector and offers a comprehensive approach based on quality criteria and performance indicators for internal and external audit procedures. After sending the application and the results of the internal audit, a site visit is carried out. During this site visit, an auditor verifies the applicant's evidence by reviewing documentation and interviews with staff, service users and other stakeholders.

The results of the review are reported in an audit report. A social service provider that meets the EQUASS Assurance criteria will be certified for a two-year period.

An international Awarding Committee oversees the certification process.

 

You can learn more about the organisations currently certified with EQUASS Assurance in this section: Assurance certified organisations

 

EQUASS Assurance reference documents are available in English, as well as several other languages.

 

English:

pdfAssurance Principles Criteria and Indicators

pdfAssurance Procedures

pdfRegistration Form

 


Dutch:

pdfPrinciples Criteria and Indicators

pdfAssurance Procedures

 


Estonian:

pdfPrinciples Criteria and Indicators

 


German:

pdfPrinciples Criteria and Indicators

pdfAssurance Procedures

 


Latvian:

pdfPrinciples Criteria and Indicators

 


Lithuanian:

pdfPrinciples Criteria and Indicators

pdfAssurance Procedures

 


Norwegian:

pdfPrinciples criteria and indicators

 


Portuguese:

pdfPrinciples Criteria and Indicators

 


 

Russian:

pdfAssurance Principles Criteria and Indicators