Publications

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News

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Projects

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Certifications

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Auditors

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Consultants

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Our Services

Awareness raising

EQUASS promotes continuous quality improvement, learning and development on issues around quality in social service provision; the place of service users and their social services in the society; the importance of a quality approach in social service provision and the positive impact of good services. We frequently organises dissemination actions on these issues.

Capacity building and consultancy

EQUASS offers consultancy, tailor-made advice or research on quality issues to individual service providers and others. We regularly provide expertise to short or long term projects, European or otherwise.

Our services

Recognition of Quality Assurance

EQUASS offers two comprehensive recognition programme from quality assurance to excellence in social services. These programmes enable social service providers to engage in an external independent assessment process by which they assure quality of their services to service users and other stakeholders.

Training

EQUASS offers trainings for auditors and consultants in the EQUASS system. It also offers service providers the opportunity to attend seminars on the EQUASS system, on quality in social services and to participate in learning events where performance on approaches, implementation strategies and results are compared and exchanged.

EQUASS Certified Organisations

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Staff members
EQUASS has affected our culture where there is more quality awareness and where we are more transparent.
Birgit Grimbergen, Quality Manager at REA College Pluryn (The Netherlands)
EQUASS is a system that is not prescriptive and therefore has the necessary flexibility, allowing each organisation the freedom to ada pt to their own characteristics.
Associação do Porto de Paralisia Cerebral (Portuga l)
EQUASS is a great benchmark for best practice and it has led to positive changes in our approach and work practice, at all levels of the organisation.
Dublin Simon Community (Ireland)
The implementation and certification of EQUASS enables institutions to achieve operational and organisational gains that enable to improve performance both in services provided and in customer and stakeholder satisfaction, thus reinforcing the institutional image.
Graciete Campos, Executive Director at Associação Portuguesa de Paralisia Cerebral de Faro (Portugal)
It is important for us to work for the UN Convention on the Rights of Persons with Disabilities; EQUASS makes sure of that. I recommend EQUASS because it is a fun, tangible way of working for the staff. Staff is also very proud of their work, and the certification boosted them even more.
Sara Morgan, Development Manager at the Social Psychiatry service of Eskilstuna Kommun (Sweden)
I believe it is important to have a holistic focus on quality in the business. EQUASS has contributed to this in GREP and enables us to implement it and work with it every day.
Heidi Gjøsæter, Personalsjef, GREP Grenland AS (Norway)
EQUASS raised the quality culture in our institution. It helped us in finding ways to prove what we actually do. It also helped us manage our time, improve communication and more clearly define roles and responsibilities.
Maria Melaniti, Quality Officer at the Theotokos Foundation (Greece)

What We Offer

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Our Portfolio

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Contact Us

Alicia Gomez CamposSecretary General EPR | agomezcampos@epr.eu | Belgium
Isabel SilvaEQUASS Expert | Portugal
Ronald SchollaartFinance and Human Resources Manager | rschollaart@epr.eu | Belgium
Benedetta PesceProject Officer | equass@equass.be | Belgium

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The European Quality in Social Services (EQUASS)

The European Quality in Social Services (EQUASS) is an initiative of the European Platform for Rehabilitation (EPR). EQUASS enhances the social sector by engaging social service providers in continuous improvement, learning and development, in order to guarantee service users quality of services throughout Europe.

The European Quality in Social Services (EQUASS) is an initiative of the European Platform for Rehabilitation (EPR). EQUASS enhances the social sector by engaging social service providers in continuous improvement, learning and development, in order to guarantee service users quality of services throughout Europe. EQUASS wants to contribute to the creation of a European market and the modernization of personal services of general interest, where service providers can distinguish themselves and use the quality of their service provision as a competitive advantage.