On the 2nd International Conference on Quality Engineering and Management the paper "EQUASS Assurance Certification: The View of Pioneer Adopters" was presented. The paper examines from a practitioner’s perspective the European Quality in Social Services (EQUASS) Assurance standard. In particular, it analyses the adoption motives, the internalisation of the standard, the impacts, the satisfaction and the renew intentions.
Paper Reference: Melão, N., Amorim, M., Marimon, F. and Alegre, I. (2016), “EQUASS Assurance Certification: The View of Pioneer Adopters”. In Proceedings of 2nd International Conference on Quality Engineering and Management, ICQEM, Guimarães, Portugal, pp. 615-632. ISBN 978-989-20-6814-5