Session 1: Defining Quality of Social Services of General Interest (SSGI)
The work of the Social Protection Committee (SPC) to develop a European Quality Framework for social services
Davor Dominkus ,Chairman of the informal SPC working group on social services quality
The Common Quality Framework for SSGI developed within the Prometheus project
Guus van Beek, Prometheus Project Manager, European Platform for Rehabilitation – EPR
Forum discussion - Questions Overview
Concetta Cultrera (EC), Davor Dominkus (SPC), Dirk Jarré (SP) and Elena Curtopassi (ENSA) (Facilitator: Jan Spooren)
Session 2 – Assessing quality of Social Services of General Interest
The challenge of measuring Quality in Social Services
Michael Crowley, Business Excellence Executive, Rehab Group
Opportunities and risks of implementing the Common Quality Framework on SSGIs
Freek Spinnewijn, Director, FEANTSA – European Federation of National Organisations working with the Homeless
Applying EQUASS to different social services - Approach and methodology
Dinis Mota, CRPG
Experience from the pilots 4 parallel sessions
Child care service in Belluno , Veneto Region (IT)
EQUASS for Childcare Services: Maribakkane Barnehage & Rønningen Barnehage , GREP (NO)
Mental Health: ASSOL a pilot site experience (PT - CRPG)
Session 3: Improving Quality of Social Services of General Interest (SSGI)
Self-evaluation as a cornerstone for continuous improvement
Guus van Beek, Prometheus Project Manager, European Platform for Rehabilitation – EPR
Benchmarking and bench learning within the Common Quality Framework for SSGI
Karl-Wiggo Jensen, Durapart AS Norway
Overview of existing quality tools and initiatives in European Countries
Richard Polacek, Independent Consultant