Training module on Quality of Social Services for Persons with Disabilities & the CRPD

Please find below a list of ressources for Social Service providers and their staff, as well as students in Social Work and other related fields, interested in understanding how the CRPD related to quality of services to persons with disabilities.


1/ Video: Quality of Social Services, and the rights of persons with disabilities


2/ List of publications and reading materials on the topic: 

Reports on disability rights and issues:



 Easy to read reports on disability issues:







EQUASS certification: Accountability for measured outcomes

Workshop of EPR Annual Conference, Dublin on 10 June 2013

The EQUASS outcome measurement workshop took place during the EPR Annual Conference in Dublin on 10 June 2013. The workshop showed in a practical way how the EQUASS system can be used in daily practice for outcome measurement and that the EQUASS certification will contribute to the accountability of social services.

During the workshop the participants experienced the challenge of identifying and defining relevant and valid Key Performance Indicators for measuring outcomes and to be used in the EQUASS certification scheme. Participants also experienced the variation of outcome measurement information in different sectors and different contexts/countries. Participants learnt how the outcome measurement information can be applied in bench learning and bench marking exercises.

Guus van Beek, EQUASS key Expert, in collaboration with Geir Moen, EQUASS Consultant and Auditor, led the workshop. The overall quality of the workshop was evaluated as 4,4 out of 5 by the participants, with 1 meaning “very poor” and 5 meaning “excellent”.


EQUASS consultant logoThe EQUASS Consultant training sessions teach consultants how to support and advise organisations throughout the implementation of EQUASS criteria and the EQUASS certification process. This training applies to both EQUASS Assurance and EQUASS Excellence certification programmes.

A focus of the training is to guide consultants in their understanding of the social sector and the relevant Human-Rights-founding documents behind its approach, as well as a presentation of Quality Management in a wider context, and the interactions of EQUASS with other systems.

The consultants that complete this 4-day training programme, including the preparation related to the training session, will receive the mention of EQUASS Recognised Consultant and will see their name published on our Recognised Consultants page. Additionally, their names will be offered to prospective clients that are looking for a consultant in their country.

 The full training programme covers:

• The social service sector and its quality management systems

• The EQUASS implementation strategy

• The implementation of human rights principles for vulnerable groups in social service provision

• The sustainable maintenance of a quality system

• The outcome measurement and benchmarking techniques

• The preparation of the EQUASS application (EQUASS Assurance and EQUASS Excellence)

There is a pre-selection of candidates who would like to participate in an EQUASS Consultant Training. Have a look at the Consultant profile to see whether your profile would fit, before registering to any of our Consultant training sessions. Once you have been selected to participate in a training, you are expected to do some preparatory work. You will be informed about this via email.

To become a recognised EQUASS Consultant you have to complete an EQUASS Consultant training fully and sucessfully.

For information about the date and location of the next EQUASS Consultant training, subscribe to our newsletter to be kept up-to date and have a look at our event page and facebook page.

For any further questions or information, do not hesitate to contact us @


EQUASS offers the following two types of trainings:


Auditor Trainings

Consultant Trainings


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