EQUASS Annual Report 2013
The EQUASS Annual Report summarises the main developments and activities of the EQUASS system in the past calendar year. The report gives a comprehensive overview of the certifications awarded, of the work of the EQUASS Local Licence Holders and of the activities and events undertaken during the year, including in the framework of European projects. Part of the report is also dedicated to quality control and complaint management. Consult in the archive the past issues of the EQUASS Annual Report.
The EQUASS Annual report gives an insight in both the activities and results of EQUASS during 2013 and highlights some of the challenges in operating a European quality system. The results presented in this report are encouraging and reinforce our commitment to engage social service providers in quality and continuous improvement.