We are happy to share with you the publication of two new EQUASS impact studies.
One study covers the EQUASS Assurance certificaton impacts while the other researches EQUASS Excellence.
Both studies were conducted by Nuno Melão, a lecturer at the School of Technology and Management of Viseu of the Polytechnic Institute of Viseu (Portugal), where he teaches several management related subjects to undergraduate and postgraduate students. He received a PhD in Management Science from Lancaster University (UK) in 2001.
On the 2nd International Conference on Quality Engineering and Management the paper "EQUASS Assurance Certification: The View of Pioneer Adopters" was presented. The paper examines from a practitioner’s perspective the European Quality in Social Services (EQUASS) Assurance standard. In particular, it analyses the adoption motives, the internalisation of the standard, the impacts, the satisfaction and the renew intentions.
We proudly present the EQUASS Annual Report 2015 which gives an overview of both the activities and results of EQUASS during the last year. It highlights some of the challenges in operating a European quality system. The results presented in this report are encouraging and reinforce our commitment to engage social service providers in quality and continuous improvement.